Terms of Service

Effective: October 2026 · PayRetry (failed-payment recovery for Shopify)

1. The service

PayRetry detects failed payments in your store and sends a configurable sequence of recovery emails to customers with a link to complete their payment. Recovery results are not guaranteed; we do not promise any amount of recovered revenue.

2. Subscription and billing

• PayRetry is a paid subscription billed through Shopify Billing at $19.00 per month, with a 7-day free trial available once per store.
• If you do not cancel before the trial ends, the subscription converts to a paid monthly plan and Shopify charges your store automatically. Shopify — not PayRetry — processes and displays all charges.
• You can cancel at any time in your Shopify admin: Settings → Billing → Apps and sales channels. Cancellation stops future billing cycles.
• Uninstalling PayRetry automatically cancels the subscription (Shopify cancels app subscriptions on uninstall). A subscription that was already paid for is not refunded automatically by uninstall.
• Your access to PayRetry ends when the subscription is cancelled or the app is uninstalled.

3. Refunds

Refund requests are handled by the developer directly: contact the support email below with your store domain, uninstall date and charge details. Refunds are issued at our discretion and in line with the refund process described in the Shopify App Store listing. You may also request a refund through Shopify under Shopify's own refund policy if we do not resolve your request.

4. Acceptable use

You agree to use PayRetry only for sending recovery messages to customers whose payments failed in your own store, and to comply with applicable email-marketing and privacy laws (including providing your own business contact information in emails, which PayRetry does automatically).

5. Data

Our data practices are described in the Privacy Policy.

6. Disclaimer and liability

The service is provided "as is" without warranties of any kind. To the maximum extent permitted by law, our total liability for any claims arising from the service is limited to the amount you paid to us in the 12 months preceding the claim.

7. Termination

We may suspend or terminate access for material breach of these terms. On termination for any reason, your data is erased according to the Privacy Policy.

8. Contact

Support and refunds: [email protected] — this mailbox is also listed as the developer contact on the Shopify App Store listing.

Terms · Privacy